An OCC is equipped with communications equipment, technology tools and support materials necessary to accomplish required functions; serves as a “nerve centre” for an operator, with multiple communications links (e.g. to enroute flights, system stations, government agencies, as well as load control, security, technical and medical functions).
The size and location of an OCC is commensurate with the type and magnitude of operations; may consist of few or many personnel and may have one or more locations; all functions located in one central location is desirable for better communication and coordination.
Equivalent Terms: System Operations Centre (SOC), Flight Control, CCO (French or Spanish) Operations Engineering
A function within an airline with responsibility for analysis, application and/or customisation of:
• aircraft performance data;
• infrastructure (routes and airports) issues, including FMS data base customisation and NOTAMs;
• equipment specifications and requirements..
Operations Manual
A manual containing procedures, instructions and guidance for use by operational personnel in the execution of their duties.
Operator
An organisation that holds an Air Operator Certificate (AOC) and engages in commercial passenger and/or cargo air transport operations.
The term “Operator” as used in this manual means the Operator being audited. The term “operator” as used in this manual is generic and means any operator. Original Equipment Manufacturer (OEM)
The original manufacturer of any hardware component or sub-component, including aircraft, aircraft engines, aircraft components and other equipment used in operations.
Equivalent Terms: Manufacturer Outsourcing
The business practice of an operator voluntarily transferring, usually under the terms of a formal contract or agreement, the conduct of a process or function to an external (third party) service provider selected by the operator. Under outsourcing, the operator retains responsibility for the output or results of such process or function conducted by the external service provider.