時間：2011-09-14 19:02來源：藍天飛行翻譯 作者：航空 點擊：次
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If you are a carrier covered by this Part, conducting passenger operations with at least one aircraft having a designed seating capacity of more than 60 passengers, this section applies to you. As a foreign carrier, you are covered by this section only with respect to disability-related complaints associated with any flight segment originating or terminating in the United States. (b) 本節內容適用于本法規覆蓋的至少有一架可承載 超過 60名旅客的飛機進行旅客運輸的承運人。對外國承運人 ,本節內容僅適用于其起點或終點是美國的航段 。 You must categorize disability-related complaints that you receive according to the type of disability and nature of complaint. Data concerning a passenger's disability must be recorded separately in the following areas: vision impaired, hearing impaired, vision and hearing impaired, mentally impaired, communicable disease, allergies (e.g., food allergies, chemical sensitivity), paraplegic, quadriplegic, other wheelchair, oxygen, stretcher, other assistive device (cane, respirator, etc.), and other disability. Data concerning the alleged discrimination or service problem related to the disability must be separately recorded in the following areas: refusal to board, refusal to board without an attendant, security issues concerning disability, aircraft not accessible, airport not accessible, advance notice dispute, seating accommodation, failure to provide adequate or timely assistance, damage to assistive device, storage and delay of assistive device, service animal problem, unsatisfactory information, and other. 必須根據殘疾種類和投訴性質將投訴進行分類。旅客殘疾相關信息分別按以下方面單獨記錄 :視覺損害,聽覺損害,視覺和聽覺損害,精神損害,傳染病 ,過敏 (如食物過敏,化學過敏 ), 截癱,四肢癱瘓及其它輪椅,氧氣 ,擔架或其它輔助裝置 (手杖 ,呼吸 機等 )及其它殘疾。投訴聲稱的殘疾相關歧視或服務問題應該分別 記錄為以下方面 :拒絕登機,拒絕無陪同登機 ,殘疾引起的 安全問題 ,無便利設施的 飛機 ,無便利設施的 機場 ,提 前 通 知 的 糾 紛,座位安排 ,沒有提供足夠或及時的輔助,輔助裝置的損壞,輔助裝置的存放和延誤,服務性 動物 的問題 ,不滿意信息或其它 。 You must submit an annual report summarizing the disability-related complaints that you received during the prior calendar year using the form specified at the following internet address:http://382reporting.ost.dot.gov. You must submit this report by the last Monday in January of each year for complaints received during the prior calendar year. You must make submissions through the World Wide Web except for situations where you can demonstrate that you would suffer undue hardship if not permitted to submit the data via paper copies, disks, or email, and DOT has approved an exception. All fields in the form must be completed; carriers are to enter “0” where there were no complaints in a given category. Each annual report must contain th following certification signed by your authorized representative: “I, the undersigned, do certify that this report has been prepared under my direction in accordance with the regulations in 14 CFR Part 382. I affirm that, to the best of my knowledge and belief, this is a true, correct, and complete report. ” Electronic signatures will be accepted. |
